Frequently Asked Questions
Everything you need to know about shopping with Mervyns.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited options are available at checkout if you need your items sooner.
Which payment methods do you accept?
Mervyns accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are looking into expanding our shipping capabilities to international destinations in the future.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of placing your order by contacting our customer support team.