Returns & Exchanges

At Mervyns, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in original condition. Whether you shopped online or in-store, we provide a streamlined process to ensure your refund or exchange is handled quickly.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back and print your prepaid shipping label.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and any promotional materials are included to avoid processing delays.

• 3.
  Ship It Back

  Affix the return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.